Why I love Vodafone

An article about what shops get wrong reminds me to write about the brilliant service I got from vodafone.

I got a new mobile a few months ago. When the bill arrived I noticed a £7 charge for insurance. Meant to call about that but the month went by. This time when the bill arrived I did call. Spoke to a very reasonable British girl who said "we'll take those two charges off and I'll send you a credit note". This duly arrived two days later. End of story!