Blogosphere trailblazes again

I saw a post about this cheat sheet at Enrevanche a few days ago.

It provides instructions on how to bypass automated systems and get a human being to answer you at 250 American companies' telephone helplines.

Now Yahoo has an article up that talks about the impact "Boston-based blogger Paul English" has made by doing this.

There isn't such a problem here in England, we just get routed to a human in Bangalore. It's always fun to ask them about the weather, especially these days when the contrast is quite considerable.